TSM Support Ticket

TSM Consulting Services, Inc. has successfully completed numerous networking projects and has a proven track record, providing equipment and support for over 300 law enforcement agencies throughout the State of Texas. We have the expertise to customize and configure a system that will meet your needs and also be user-friendly.

TSM keeps abreast of changes in federal CJIS and DPS requirements and maintains contact with DPS personnel who work within the system, enabling quick responses from DPS when needed. Having assisted numerous agencies through the CJI audit process, TSM possesses the knowledge and expertise to ensure all solutions provided are compliant with current and planned CJI requirements.

We have years of experience in computer network integration services, and extensive experience with the DPS TLETS system.

With our support services, we are able to ensure our customer’s support problems are taken care of quickly and professionally.  We achieve this by recommending high quality solutions where possible and by putting the end users’ needs first.  Our 24 hour support line and online ticket system notifies our technicians quickly of an issue.  This allows us to provide a method by which our customers can measure our performance.

TSM Consulting Services, Inc. began operations in 1997, filling public safety agencies’ need for a more personalized interaction by providing prompt responses and a familiar voice on the other end of the line for support.

As a strong background in data communications enabled TSM to grow in the law enforcement and local government markets, TSM began specializing in network connections for access to the State of Texas Department of Public Safety (DPS) TLETS database.